Schedule – ClaimsTech – Insurance Business Tech Fest

Schedule – ClaimsTech

INSURANCE BUSINESS TECH FEST | 27-28 MAY 2020

Day 1 - 2.7 points CIP (ANZIIF) / 2.7 CPD points (NIBA)

1:15 pm

Opening remarks from the chair

Skye Butler

Business Consultant, Point to Point Solutions

1:25 pm

Event Partner intro

Brian Siemsen

Global CEO, Claim Central Consolidated

1:30 pm

Artificial Intelligence (AI): is it an evolution or revolution for claims?

The application of AI in the claims process is having a transformative impact on customer experience, process efficiency and increasing revenue. In this presentation, Nevein will share how AI-automated customer service can help to deliver customer outcomes and drive workforce efficiency.

  • Practical examples of how automation can be used to future-proof your claims department
  • How to leverage the power of AI to improve customer experience
  • Implementation success stories and overcoming integration challenges
  • Strategies for using AI-integrated customer service and future claims technologies
Dr Fan Yang

Senior Data Scientist, Munich Re

2:10 pm

Networking break

Please use this time to visit the expo booths or network with other delegates

2:25 pm

PANEL: The future of claims: tech vs human

Digital transformation continues to dominate the conversation around the future of insurance and the role of claims professionals is evolving in line with this change. What role does human have in an increasingly tech-enabled claims process? How do we upskill teams to prepare for the future of claims management?

  • Which emerging technologies will have the biggest impact on the claims process and what does that mean for claims roles?
  • What opportunities do technology present to refocus efforts on strategic improvements to customer service and service development?
  • Developing the skills and experience to prepare claims teams for digital transformation
  • Bridging the gap between automation and empathy: how do you strike the right balance between tech-driven, streamlined claims processing and the personal, human touch?

Moderator:

Skye Butler

Business Consultant, Point to Point Solutions

Panellists:

Kevin Blyth

Acting Chief Executive Officer, Allianz Partners

Probir Dutt

Automation Evangelist Group Technology, IAG

Vanessa Maher

Senior Vice President – Claims and Technology, Liberty Special Markets

3:15 pm

Networking break

Please use this time to visit the expo booths or network with other delegates

3:30 pm

Are you equipped to manage claims remotely in the post-Covid world?

The covid pandemic has the potential to be the modern day extinction event for some insurance dinosaurs in the claims space – while other more agile, tech-focused players will inevitably take their place. The industry is truly at an inflection point in how we manage claims in this remotely connected world. Join Brian Siemsen as he explains how his business has successfully navigated the covid crisis, and how your claims team can thrive too.

  • The new claims landscape – pre-covid and post-covid needs
  • Virtual inspections – the new frontier of claims management
  • Case study – successfully navigating covid-19 in the claims space
  • Decentralisation and mobility – the keys to survival in the remote world
  • Your checklist for success: 6 characteristics of claims teams who will survive and thrive
Brian Siemsen

Global CEO, Claim Central Consolidated

4:00 pm

Networking break

Please use this time to visit the expo booths or network with other delegates

4:15 pm

CASE STUDY: How will the 4th industrial revolution change insurance

With the current buzz around RPA, AI, NLP etc. how will this technological advance effect the insurance industry? 

  • Insurance yesterday - running a business on incumbent systems with manual processes - if it ain’t broke why fix it?
  • Insurance today - core platforms, automation, data analytics - are customers being served any differently?
  • Insurance tomorrow - personalised insurance offering and proactive customer service - where’s the risk?
Probir Dutt

Automation Evangelist Group Technology, IAG

5:00 pm

Day one conference concludes

12:45 pm

Opening remarks from the chair

Skye Butler

Business Consultant, Point to Point Solutions

12:55 pm

Event Partner intro

Brian Siemsen

Global CEO, Claim Central Consolidated

1:00 pm

CASE STUDY: Claims transformation at icare

How do you develop the strategies, processes and business environment to embrace new technology and remain competitive in the digital era? In this session, Elizabeth will discuss:

  • How to align your claims innovation strategy with your organisational goals
  • Effective leadership to drive digital transformation within your organisation
  • What are the latest technologies and how do you select what is right for your business?
  • Integrating technology solutions to deliver risk mitigation outcomes
  • How to embrace and support transformation
Elizabeth Uehling

Group Executive – Personal Injury, icare NSW

1:40 pm

Networking break

Please use this time to visit the expo booths or network with other delegates

1:55 pm

Using common technologies to create an award-winning claims and customer experience

In this session, Jason Wilby shares his findings from launching Huddle Insurance to understand how technology can solve issues in sales, service, claims, and compliance.

  • Strategies for designing experiences that harness the power of technology to respond to the needs diverse of customers
  • How common technologies provide the foundations for safe, high velocity innovation
  • How AI and automation technologies deliver processing efficiencies throughout the policy lifecycle
  • Why online claims lodgment is the first choice for customers
Jason Wilby

Joint Chief Executive, Huddle/Open Insurance

2:35 pm

Networking break

Please use this time to visit the expo booths or network with other delegates

2:50 pm

Combatting fraudulent claims

As insurers continue to digitise processes and move toward a technologically driven sector, there are growing opportunities for new types of fraud, as well as increasingly impactful tech solutions to help manage and prevent fraudulent claims. How can the industry fight fraud in the digital age?

  • Emerging trends in fraudulent claims and how to mitigate this risk
  • Practical advice for using AI and analytics to accurately predict and prevent fraud and better manage litigation, recovery and severity of claims
  • Integrating tech solutions into claims fraud prevention strategies
  • Steps insurers can take to combat fraud moving forward
Nigel Cade

Managing Director, The Insurance Claims Service Centre

3:30 pm

Networking break

Please use this time to visit the expo booths or network with other delegates

3:45 pm

PANEL: Drawing powerful insights from data and analytics

The importance of data analytics is growing exponentially with many insurers now developing sophisticated data teams to inform claims management strategies. What are the capabilities of advanced analytics and how can you adapt to make use of them?

  • Using data analytics to provide insights into future outcomes of claims
  • Understanding customer behaviours and pricing risks using data insights
  • Developing the strategies and business models to leverage data insight and make informed decisions

Moderator:

Skye Butler

Business Consultant, Point to Point Solutions

Panellists:

Jacky Poon

Head of Actuarial and Analytics, nib travel

Michael Ussher

Commercial Manager, DUAL Asia Pacific

Aditya (Adi) Seghal

Insurance Analytics Lead, APAC, Genpact

4:35 pm

Day two conference concludes

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