Day 1 - 2.7 points CIP (ANZIIF) / 2.7 CPD points (NIBA)
Opening remarks from the chair
Ron Arnold
Managing Director and Founder, 11eight
Event Partner intro
Stuart Ward
Director Industry Strategy - Financial Services, Salesforce
CASE STUDY: Accelerating your digital transformation journey
With both businesses and customers becoming increasingly reliant on technology during the pandemic, the appetite for digital innovation has increased. Digital innovation occurs when its supported company-wide and not just spearheaded by the IT team. How do you develop the strategies, processes and business environment to embrace new technology and remain competitive in the digital era?
- How do you align your digital strategy with your organisational goals?
- Effective leadership to drive digital transformation within your organisation
- What are the latest technologies and how do you select what is right for your business?
- Creating business models that can embrace and support transformation
Naby Mariyam
Chief Executive Officer, Coverhero
Networking break
Please use this time to visit the expo booths or network with other delegates
PANEL: Unlocking the value of big data and analytics
The increasing sophistication of big data and analytics models are bringing big changes to the insurance industry: driving innovation, tailoring policy offerings and premiums and enabling data-enhanced insight. In this session, learn how big data and analytics is being used to transform the insurance sector.
- Best practice for data management and sharing models
- Using data and analytics to develop deep risk insights
- Leveraging big data to improve product offerings, pricing premiums and customer conversion and retention rates
- Harnessing the value of analytics for continual process improvement
Moderator:
Naby Mariyam
Chief Executive Officer, Coverhero
Panellists:
Colin Fagen
Managing Director, Blue Zebra Insurance
Tim Johnson
Head of Insurance Operations Delivery, Suncorp Group
Peter Tilocca
Chief Underwriter, OnePath Life
Jason Wilby
Joint Chief Executive, Huddle/Open Insurance
Networking break
Please use this time to visit the expo booths or network with other delegates
The Innovation Imperative: Understanding the importance of digital maturity and modernisation
The sudden and far-reaching impact of the coronavirus has fundamentally changed the way we do business and propelled digital maturity from a competitive edge to a business necessity. In an industry traditionally reliant on paper and in-person communication, digital modernisation is crucial to adapt to the current market. In this session, hear how to achieve digital maturity and equip teams with the tools needed to transform.
- Understanding the importance of digitalisation when responding to industry and societal challenges
- How can you measure your current level of digital maturity?
- What does digital maturity look like from a solution point-of-view?
- Achieving a seamless and fully integrated end-to-end approach
Stuart Ward
Director Industry Strategy - Financial Services, Salesforce
Networking break
Please use this time to visit the expo booths or network with other delegates
CASE STUDY: The ever-evolving world of enterprise blockchain: key learnings from the Lygon platform
Blockchain has the potential to transform the insurance industry from streamlining operations, to reducing cost, delivering efficiencies, developing new revenue streams and redefining the value chain. In this session, hear from Nigel Dobson on the current status of the Lygon blockchain platform, how it’s being implemented and its potential benefits for the insurance market.
- Assessing the potential of blockchain to transform the insurance industry value chain
- What processes can blockchain help to automate and how can insurers leverage blockchain technology?
- What are the risks of using blockchain technology for process improvement?
- Addressing key barriers to blockchain adoption
- Key learnings from Lygon Digital Guarantee blockchain application
- What can be done to facilitate the wider implementation of blockchain?
Nigel Dobson
Banking Services Lead, ANZ
Day one conference concludes
Opening remarks from the chair
Ron Arnold
Managing Director and Founder, 11eight
Event Partner intro
Stuart Ward
Director Industry Strategy - Financial Services, Salesforce
CASE STUDY: Rise of the machines – how are artificial intelligence (AI) and robotics process automation (RPA) changing the insurance value chain?
AI and RPA technologies are improving and personalising customer experiences and pathing the way for a dramatic shift in the insurance value proposition. This session will discuss:
- Practical examples of how to apply AI and RPA technology within insurance
- Improving internal processes and creating operational efficiencies using AI and RPA technology
- How are innovative insurers using AI and RPA to meet the expectations of digital customers?
- Re-imaging the insurance value proposition considering AI technology
Tim Johnson
Head of Insurance Operations Delivery, Suncorp Group
Networking break
Please use this time to visit the expo booths or network with other delegates
CASE STUDY: Personalising customer experience through digital innovation at IAG
As the insurance industry continues to adopt increasingly sophisticated digital technology, insurers are developing a more personalised, customer-centric approach to doing business. In this presentation, learn strategies on how to raise the bar in digital innovation.
- Reimagining customer experience through journey-led digital enablement
- Best practice and practical tips for data management in digitalisation
- Implementing a cohesive digital mindset to support better service design and delivery
- Aligning your digital strategy to customer experience and creating value in a connected world
Ean van Vuuren
Director – Digital Accelerator, IAG
Networking break
Please use this time to visit the expo booths or network with other delegates
PANEL: Cyber and digital risk strategies for insurers
As the insurance industry continues to accelerate into the digital future, associated digital risks are increasing. The fast-changing, far-reaching and complex nature of these risks are difficult to manage using traditional approaches and has escalated digital risk management to a C-suite priority. How can you secure your assets and manage digital risks in a rapidly changing world?
- Building a resilient, compliant and agile cyber defense strategy
- Best practices for improving the security of your IT infrastructure and strategies for preventing data leaks
- Understanding, assessing and managing risk associated with digitally disrupted insurance business models
- How have disruptive technologies like AI and blockchain impacted insurance coverage?
- Building a resilient risk culture within your organization
Moderator:
Naby Mariyam
Chief Executive Officer, Coverhero
Panellists:
Christopher Hogarty
Chief Sustainability Officer, National Transport Insurance
Emma Cronin
Senior Underwriter Cyber Liability, Berkshire Hathaway Specialty Insurance
Troy Filipcevic
Managing Director, Emergence Insurance (Gold – Cyber and Information Technology in Insurance Business Australia’s Brokers on Underwriting Agencies Special Report 2019 and 2018)