Case study: Leveraging technology to increase customer engagement – Insurance Business Tech Fest

Case study: Leveraging technology to increase customer engagement

14:35

Consumer habits and expectations continue to experience a significant shift. How can insurance companies cater to an increasingly diverse and digitally-savvy customer?

  • What is customer experience, customer service, and customer centricity?
  • Identifying the connections between customer experience and employee experience
  • Understanding how multigenerational customer profiles use technology
  • Comparing the customer experience between corporations and direct consumers
  • Technology advancements in insurance claims versus policies (e.g. Saas, Blockchain solutions)
  • Lokesh Thondavada
    Lokesh Thondavada

    Head of Client Engagement

    AIG

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