Consumer habits and expectations continue to experience a significant shift. How can insurance companies cater to an increasingly diverse and digitally-savvy customer?
- What is customer experience, customer service, and customer centricity?
- Identifying the connections between customer experience and employee experience
- Understanding how multigenerational customer profiles use technology
- Comparing the customer experience between corporations and direct consumers
- Technology advancements in insurance claims versus policies (e.g. Saas, Blockchain solutions)