Developing a customer-driven claims experience in a post-Covid era – Insurance Business Tech Fest

Developing a customer-driven claims experience in a post-Covid era

09:15

With the accelerated reliance on technology and shifting customer expectations, insurance companies are continuously investing in claimstech to deliver an outstanding claims experience. This session will discuss strategies to service claims in more efficient and customer-focused ways. 

  • Overcoming challenges to remote work setup 
  • Leveraging technology to build resilience for future crises 
  • Identifying digital transformation priorities to support claims handling 
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