Case study: Using technology to enable remote service delivery  – Insurance Business Tech Fest

Case study: Using technology to enable remote service delivery 

09:40

The sudden shift to remote work settings has impacted how we deliver claims processing and lead our people. What tools and programs can we use to support our leaders and their teams to enable superior service delivery?  

  • Tools, programs and leadership styles for a distributed workforce to continuously deliver excellent customer service 
  • Overcoming challenges in delivering customer service 
  • How remote claims processing can improve efficiency  
  • Collaborating with employees and customers to improve remote service delivery 
  • Geniere Aplin
    Geniere Aplin

    Group Executive, Personal Injury | Chair

    EmLife

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