Head of Customer and Digital, Life & Investments, Zurich Financial Services Australia
Jacqui Lennon is the Head of Customer and Digital for Zurich’s Life & Investments business in Australia. In this role, Jacqui leads Zurich’s proposition development and design as we seek to offer differentiated and sustainable products to our customers.
Prior to joining Zurich in February 2021, Jacqui was Head of Product and Customer Experience at Allianz Retire+, a purpose-built retirement product life company, where she was responsible for the design of innovative products and client experience.
With 20 years’ experience in financial services, Jacqui previously held executive roles in product design and strategy at IRESS, as well as roles with Macquarie Group, including as a division director leading client experience in Personal Banking.
Jacqui holds a Master of Criminology, Bachelor of Laws and Bachelor of Economics from the University of Sydney. She also holds a Master of Business and Technology from the University of NSW. Jacqui attended the Stanford University Customer-Focused Innovation | School Bootcamp and is a Graduate of the Australian Institute of Company Directors.