Founder/Principal, Melita Consulting
Louise Portelli is an international executive and former ‘big 4’ Partner specialising in customer and digital experience in Insurance. Before founding Melita Consulting, Louise was the Chief Customer Officer of MLC Life Insurance, Lead Partner of the Customer Transformation practice at KPMG in the UK and the Business Transformation Director for Legal & General. She has led a wide range of large scale customer transformations for global Insurers aimed at accelerating growth through human centred journey design, digitisation, automation, product innovation and culture change. Louise is passionate about using customer insights to drive innovation and experience improvement in Insurance.
Louise is an experienced Board Director in the not for profit sector. She holds an MBA and lectures at Sydney University in Change & Transformation, Leadership and Strategy.