Matt Paterson

Matt Paterson

Group Chief Operations Officer, nib Group

Matt joined nib in 2020 as Group Executive Business Services with responsibility for operational contact centres and claims functions across the Group. 

He previously worked in various senior management positions, including as General Manager for our whitelabel partner, TAL Australia, General Manager in customer care for Vodafone Australia, Program Director at Telstra and Head of Operations for IAG. 

Matt has over 20 years’ experience spanning customer service, financial services, telecommunications and consulting and he was awarded the AFR Boss ‘Young Executive of the Year’ Australia (2009) and Customer Service Institute of Australia ‘Leader of the Year’ Australia (2007) for his expertise in these areas.