Susan Donaldson

Head of Claims, Berkshire Hathaway Specialty Insurance

Susan Donaldson is Head of Claims for Berkshire Hathaway Specialty Insurance. Based in Sydney, Susan is responsible for setting claims strategy and managing claims performance for BHSI in Australia. She is a member of the Australian Leadership Team and Global Claims Leadership Team.

Susan joined BHSI at its opening in Australia in March 2015 and has built an exceptional claims team across BHSI’s many and varied lines of business. Delivering on BHSI’s “claims is our product” message, the claims team provide a prompt and empathetic claims experience to BHSI’s customers.

Susan began her career as a legal practitioner with Moray & Agnew, prior to moving to claims management roles in specialty and liability lines with Chubb and Zurich. Susan is active in the insurance industry and regularly presents with the Australia Insurance Law Association and the Australia Professional Indemnity Group. She is also involved in mentoring programs for young professionals.